Development programs designed and delivered to achieve lasting change
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View our development program brochures for more information |
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Assertive Communication
Build and sustain productive relationships.
Communication techniques to positively influence others and deal with difficult situations faced within and outside the workplace.
Develop a solution oriented focus.
Program outcomes:
- Awareness of own behavioural style, limiting behaviours and barriers to assertive behaviour
- Comprehensive understanding of the differences between assertive, non-assertive and aggressive behaviours
- Improved ability to develop and maintain empathy by effective questioning and listening
- Skilled in a range of assertive techniques to improve communications and achieve improved outcomes
- Adopting appropriate body language and tone to support assertive communication.
| Duration: Typically delivered as a one or two-day program. |
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Conflict Resolution
Proactively deal with and resolve conflict.
Effectively deal with a range of conflict situations. Recognise drivers of conflict and how to proactively achieve mutually beneficial outcomes.
Program outcomes:
- Detailed understanding of the dynamics of conflict and typical personal reactions to conflict
- Awareness of how personal perceptions, experiences and skills impact conflict resolution processes
- Comprehensive understanding of the various components that comprise successful conflict resolution
- Managing past obstacles and road blocks to success
- Understanding how to effectively communicate in conflicts.
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| Duration: Typically delivered as a one or two-day program. |
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Inspiring Leadership
Motivate and inspire outstanding performance.
Challenges participants to recognise the pitfalls and weaknesses of their current leadership ability. Empowers participants with skills to motivate and lead outstanding performance.
Program outcomes:
- Understanding of the interpersonal attributes of a leader
- Detailed knowledge of contemporary leadership styles
- Understanding of the need to match leadership style to the individual and the situation
- Skilled in improving performance outcomes by motivating and inspiring performance
- Skilled in providing constructive performance feedback.
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| Duration: Typically delivered as a one-day program. |
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Emotional Intelligence
Developing emotional awareness and control
Explores the concept of Emotional Intelligence, with consideration of how outstanding leadership and performance requires both EQ and IQ capability. Improves participants’ ability to understand and effectively respond to emotional cues.
Program outcomes:
- Appreciate the concept of EQ
- Understand the link between EQ and improved management and leadership outcomes in areas of motivation, team
development and performance improvement
- Appreciation of own profile of emotional intelligence and its limits and strengths
- Recognise and appropriately respond to emotional cues
- Understand the key attributes of the emotionally intelligent leader
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| Duration: Typically delivered as a one-day program. |
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Effective Behavioural Interviewing
Improved selection decisions.
Identifies the typical pitfalls of a poor interview process. Participants master behavioural-based interviews that underpin successful recruitment decisions.
Program outcomes:
- Recognition of how biases and stereotypes negatively impact selection decisions
- Ability to execute a consistent process from candidate to candidate and from interviewer to interviewer
- Implementing a behavioural based interview that gathers relevant and detailed candidate data
- Skilled in building appropriate rapport – interviewing for the role, not interviewing for interview skills
- Skilled in questioning techniques to probe beyond the rehearsed response.
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| Duration: Typically delivered as a half-day or one-day program. |
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Customised Programs
Solutions to meet specific needs.
Program structure and delivery customised to address specific development objectives.
- Critical thinking
- Objective setting
- Team motivation
- Performance management
- Cross-cultural communication
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"Consultative, targeted and responsive"
“Mark’s approach to the training assignment was consultative, targeted and responsive to the specific circumstances and development needs of each employee, whilst also delivering the broader organisational outcomes desired by Kordia. Mark has a passion for communication training and a genuine desire to help others. I would thoroughly recommend Mark to anyone considering his services in this field”.
Marcus Scott - Kordia Resource Manager
Kordia Solutions |
"A highly respected consultant"
“Mark is a highly respected consultant who has successfully partnered with the Orchard Funds Management team over the last five years. Mark has been responsible for delivering a broad range of training solutions designed to align employee behaviours with Orchard’s business objectives and culture. Mark is commercially
astute. He is an effective communicator and a highly effective facilitator.”
Cathy Fenton - HR Executive
Orchard Funds Management |
"Held us accountable and pushed us to improve"
“The 2 day learning process was extremely informative and very well done, the teaching technique by Mark was excellent. He got involved in the group and really held us accountable and pushed us to improve ourselves. I highly recommend this workshop with Mark, and believe anyone who attends, from graduates to long term employees of nab will benefit from the techniques in the workshop.”
Technology Graduate
National Australia Bank |
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