Conflict Resolution

  • Effectively deal with differences of opinion
  • Resolving disputes to achieve win/win outcomes
  • Create more connected and collaborative teams

In-house and Online Programs

Our in-house training workshops can be run anywhere in Australia. Online programs are also available.

Locations include all capital cities, and remote and regional locations.


Why develop Conflict Resolution skills

Effectively managed conflict is a crucial component of high performing teams. Successful conflict resolution processes realise positive change, innovation, personal and professional growth, and increased team cohesion and performance.

Poorly managed conflict leads to a decline in morale, poor collaboration processes, demotivated staff and team friction - factors that make the attraction and retention of key talent even harder. The overall result is decreased productivity. Our Conflict Resolution programs develop the skills needed to effectively deal with workplace conflict. Following the workshop, participants report a significant improvement in their ability to recognise drivers of conflict, and to proactively achieve mutually beneficial outcomes.

In-house programs delivered Australia-wide, including: Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra and regional and remote locations.

Online programs delivered as short 1 & 2 hour workshop modules designed to address specific training objectives.  

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Participation will give you the skills to:

  • Recognise your own personal perceptions and biases that impact your communications
  • Adopt a conflict resolution strategy that is correctly matched to the specifics of a situation
  • Effectively plan and implement key components of a successful conflict resolution strategy
  • Give and receive feedback in a way that maximises the likelihood of a win/win outcome

  • Implement successful workplace change initiatives by effectively managing resistance
  • Resolve disputes and disagreements using an inclusive style
  • Present logical opinions in a clear and constructive manner

Participant feedback

He is the most engaging presenter and facilitator I have come across. His strengths are definitely being able to deal with difficult participants with diplomacy as well as providing an extra level of support to people who need it. I have no hesitation in recommending Mark as an outstanding Facilitator.
Professional Development Manager, CIPS Australasia
I recently attended Mark's "Conflict Resolution" training. Mark was well presented, professional, knowledgeable and enthusiastic. This was a very interesting, practical, interactive and rewarding course that I can apply to my profession. I highly recommend this course to both individuals and businesses.
Engineering Manager, ALSTOM Transport
I attended Mark's workshop on Conflict Resolution, and found it stimulating, thought-provoking and excellent value for money. Mark exposed us to a number of relevant theories, of which he clearly has an in-depth understanding, combined with interactive practical exercises. He gave us incisive feedback on our conflict resolution style, and identified practical goals for us to address after the workshop. I've found significant benefit to my work from applying the insights I gained from Mark.
Deputy Director, Academic Policy and Governance, RMIT University
Mark runs training workshops that are engaging and inclusive. The thoughts, ideas and practices discussed are insightful and the use of real-life examples allows the participants to relate to the subject matter and encourages self reflection to realise the full benefit of the training. Sessions are well balanced between presentation / discussion and time to practice new concepts with peer groups. Highly recommended for companies and individuals looking to bolster their leaders level of emotional intelligence and understanding of people's interactions.
Operations Supervisor / Process Development Engineer, Arrium

Get in touch with Mark Bramwell
+61 3 9395 5259 | 0437 681 564 | This email address is being protected from spambots. You need JavaScript enabled to view it. | P.O. Box 6352 Point Cook Victoria 3030 Australia

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